Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products (e.g.glass) cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. In general UK orders between 1 and 2 Kg are shipped via Royal Mail. Orders over 2kg are shipped via Evri (formerly Hermes) or Yodel.
Larger orders over 15kg are normally sent by DPD. Please ensure that you provide a daytime phone number and an email address when placing your order.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of returning the item, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
